I am one of the world’s biggest fans of mom and pop businesses of any ilk, and that goes double for the restaurant biz, a segment so terribly difficult even under the best of circumstances.
Kookers has served the posh Chicago suburb of Barrington for at least thirty years, that I am aware of, perched on US Highway 14. It was previously in a smaller facility on the north side of the road, and within the past few years, moved to a larger facility across the street. It was for sale for awhile before the move, not sure if it changed hands or not, but based on visits years ago, I would guess it has different owners.
They serve a typical “Chicago” menu of fast food, burgers, hot dogs, Italian beef, gyros, fried sides, plus some extended offerings in different day parts. Menu.
I so wanted to come away from my latest visit bubbling over with enthusiasm, but unfortunately, that wasn’t the case.
I popped in mid afternoon and was the only customer, except for a man engaged in conversation with the counter person, apparently a conversation so engaging that it was more important than waiting on me. Strike one.
I place my order, for a cheeseburger (they have many cheeses to choose from, I went with blue) and walked into the bathroom. Wasn’t antiseptically clean and parts of it seemed to be held together with scotch tape and wire. The entrance to the men’s room is through a hallway which was stacked floor to ceiling with boxes of various restaurant supplies. Strike 2. I don’t want to see that. I fear that standards of (lack of) organization or ‘cleanliness’ extends throughout an establishment.
It didn’t take long for the burger to be ready, but it really wasn’t anything special, a machine-formed patty and put together with a not very aesthetically pleasing appearance. Strike 2.5?
I gathered up some sections of newspaper that were laying around, perused them while eating my burger, which I finished in short order. Got up to leave (still the only customer) without any acknowledgement from the employee (“thanks!” “come back soon”).
My recollection of the previous long-time owner was people supported him for a couple reasons; one, he made a point to ‘know’ every customer and be hospitable, and two, he prided himself on quality ingredients.
Neither appears to be the case at the “new” Kookers, sadly.